FAQs
Q1 Contact Information
Q1 How can I contact LAOTIE?
A1 After-Sales Support: [email protected]
Wholesale Support: [email protected]
Dropship Support: [email protected]
Q2 About shipping
Q2.1 Why hasn't my order been shipped yet?
A2.1 After you place an order, we will process the order within 48 hours during the business days. If the order is not processed for a long time, please contact us at [email protected] for any additional shipping questions.
Q2.2 In which countries/regions can I purchase?
A2.2 You can currently order LAOTIE products in the EU, UK and the US.
Q2.3 Why have I not received my package?
A2.3 Due to the New Crown Pneumonia (COVID-19) epidemic, the delivery time of local logistics companies and the expected deviation may be delayed if the address is in a suburban or remote area. For any other inquiries, please contact us at [email protected] for any help.
Q3 About payment
A3.1 Our website accepts Paypal, and Paypal credit cards.
Q3.2 Why was my credit card declined?
A3.2 Please make sure your card details and personal information have been entered correctly. The following are some of the most common reasons why your credit card may be declined.
- You have not made a payment to your credit card issuer.
- That you do not have enough funds on your card to complete your purchase.
- you are making a purchase of a restricted item, such as an electronic cigarette or adult toy.
- The card has expired or the new card has not been activated.
- A partial system timeout.
- your card has been stolen or lost.
Can't see the credit card option? Credit card payments are only available in certain countries where our intermediaries are located. If you are unable to use a credit card, you can still choose another payment option, such as PayPal.
We do not have access to your credit card information, so if the problem persists, we recommend that you complete the transaction using another credit card or payment method.
Q3.3 Why do I need to verify my identity when I pay by credit card?
A3.3 If we ask you to verify your identity, it is to protect the security of your account and to prevent fraud. You will receive an email from [email protected] to request verification of your identity.
Please reply and attach the following documents to the same email.
- A picture or scanned copy of your credit card showing only its last 4 digits and the cardholder's name.
- A picture or a scanned copy of your driver's license, passport or national identity card.
Please fill in your personal information (date of birth and similar information) and your ID/passport/driver's license number.
The information submitted will only be used to verify the authenticity of the cardholder's identity and will not be shared or sold to third parties.
Q4 About the order issues
Q4.1 What should I do if I have filled in the wrong address?
A4.1 The customer is responsible for entering a correct and complete shipping address. As soon as you realize that your address is not the one you wanted to select, please feel free to contact us. We will not be able to change it once your order has been shipped.
Q4.3 How do I cancel an order?
A4.3 To cancel an unprocessed order, please contact us as soon as possible.
If the estimated shipping date for your order has passed and has not yet been shipped, you may cancel your order and request a refund. Orders with packages already processed cannot be cancelled.
Contact LAOTIE
Email:
[email protected]
Email Reply Time: 9am to 6pm, From Monday to Friday(Hong Kong time zone).
We look forward to responding to your inquiry within 48 hours of the business day.
Telephone:
+(852) 81911025
Telephone Reply Time: 8pm to 5am, From Monday to Friday(Hong Kong time zone).
Business Information
Company in Hong Kong: IMPRESSWIT LIMITED
Address: Room 38, 11/F, Meeco Industrial Building, 53-55 Au Pui Wan Street, Fotan, Shatin, N.T., Hong Kong, China
Please note that this is NOT a return address.
